Wednesday, March 18, 2009

UH OH: Favorite Product Discontinued?

The first place to go to track down a much-missed favorite is the manufacturer:

Call the makeup brand’s customer-service department to ask about leftover inventory, upgraded formulas/names or comparable substitutes.

* Estée Lauder brands: You can find products discontinued in the last 24 months through the company’s Gone but Not Forgotten program; you can buy up to six pieces, depending on availability. Call 800-216-7173 to start your search.
* Almay, Revlon & Ultima II: You can find discontinued products at and their affiliated retail outlets (in Arizona, New York, New Jersey, and North Carolina), or call 888-882-5629 to place an order.
* Lancôme, Molton Brown and Nars: These companies sell discontinued items on their sites—,, and—until inventory runs dry. Some brand sites, including,,, and—feature online alerts, so customers have fair warning when discontinued goods are disappearing.

If the manufacturer is unable to track down an old fave, here are some other sites worth checking out:

* This subsidiary of sells discontinued beauty products from many brands, including Shiseido and Bare Escentuals.
* This site sells hard-to-find products from Max Factor, Neutrogena, Goldwell, Sebastian, KMS, and more.
* Its niche is hard-to-find items, and customer service will track down products for which they get a lot of requests, even if the site doesn’t carry them. When an item is no longer manufactured and demand is sufficient, the site buys an original formula and reproduces.
* The go-to place for celebrity makeup artists, Three Custom Color specialists can replicate the exact shade and texture of just about any color cosmetic product, including blush, eyeshadow, lipstick, concealer, and foundation. The company has an archive of 9,000 makeup shades dating back to the 1930s, and it will duplicate a hue if you send a dime-size sample.

Still no luck? Here are other places to do makeup research:

*, and These sites can list discontinued products. Since the goods offered can come from third parties, there’s the risk that a product is old or wasn’t stored or shipped properly, so read the fine print carefully regarding any return policy before ordering.
* You can find in-depth information on tons of products, including discontinued ones, at this social community of beauty-product consumers. You can post a product request on the Swap Board; if another member owns the item, you can negotiate a trade.
* The Fragrance Foundation: For detailed information on just about any fragrance that’s ever existed, go to and click on Fragrance Directory.

Source: ShopSmart, May 2009


Alice said...

Hi!Thanks for great Fashion editorial!Love the Make-Up picks.. I'm a Fashion designer with a Blog want to swap links?

To have a look at my collection and my site: http// or here is the link:
alice fashion news & fashion blog
Take Care and keep up the good job.

Anonymous said...

Genial post and this mail helped me alot in my college assignement. Thanks you as your information.

Anonymous said...

Opulently I to but I dream the collection should have more info then it has.

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